If your Black Mass product stops working or becomes damaged we will fix
or replace it for you. This doesn’t cost anything unless we deem that
the damage was caused due to negligence, or improper use. In such cases,
a nominal fee will be charged to cover parts and labor. Aesthetics such
as paint, finish, print, etc are not covered by this warranty.
The customer is responsible for shipping costs in both directions.
To file a claim, fill out the form below and we will get back to you as soon as possible. Please do not send your repair to us before filling out the form below and receiving a RA# (repair authorization number).
Black Mass Electronics, LLC
PO Box 4531
Salem, MA 01970
Do not send repairs to this address without first filling out the form above and receiving a response from us. We will provide you with a RA# that MUST BE INCLUDED with your package. Repairs received without an RA# may not be repaired or returned to you, if we cannot figure out who the package belongs to.