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  • Link to your collections, sales and even external links

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    • If your Black Mass product stops working or becomes damaged we will fix
    or replace it for you. This doesn’t cost anything unless we deem that
    the damage was caused due to negligence, or improper use. In such cases,
    a nominal fee will be charged to cover parts and labor. Aesthetics such
    as paint, finish, print, etc are not covered by this warranty. 

    The customer is responsible for shipping costs in both directions.

    To file a claim, fill out the form below and we will get back to you as soon as possible. Please do not send your repair to us before filling out the form below and receiving a RA# (repair authorization number).

    Warranty Form

    Black Mass Electronics, LLC
    PO Box 4531
    Salem, MA 01970

    Do not send repairs to this address without first filling out the form above and receiving a response from us. We will provide you with a RA# that MUST BE INCLUDED with your package. Repairs received without an RA# may not be repaired or returned to you, if we cannot figure out who the package belongs to.